Hotel Unknown is a 4-star hotel located in Mérida, Mexico. It combines modern amenities with the historical ambiance of the city. The hotel's proximity to landmarks like La Casa de Montejo and the Municipal Palace enriches the experience for guests. It features an outdoor swimming pool and lush gardens for relaxation.
Location
Hotel Unknown is located approximately 6 miles from Manuel Crescencio Rejón International Airport. Nearby attractions include Santiago Park and Paseo Montejo, making it an ideal base for exploring Mérida. Popular cultural sites such as the Merida Cathedral and Museo de la Gastronomía Yucateca are also within a short distance.
Rooms
All 20 rooms are air-conditioned and equipped with essential amenities. Each room features a flat-screen TV, a wardrobe, a coffee machine, and a safety deposit box. The private bathrooms include a shower, hairdryer, and free toiletries. Selected rooms offer terraces and private pools for enhanced comfort.
Eat & Drink
The hotel includes an on-site restaurant that serves a free continental breakfast each morning. Guests can also enjoy beverages at the bar, which overlooks the garden area. Room service is available for those who prefer dining in their accommodations.
Leisure & Business
Guests can take advantage of the outdoor swimming pool and the manicured garden for leisure activities. The hotel also provides a concierge service, dry cleaning, and laundry services. Free WiFi is accessible throughout the property and facilities are wheelchair accessible.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
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Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
8.7
Location
8.0
Service
8.7
Dining
6.7
Guest reviews
7.4/10
based on 5 reviews
8.5
8.5/10 based on 424 reviews
C.
United States of America,
November
2023
7.8/10
My stay at the hotel was overall pleasant. The rooms were not well isolated but beautifully decorated and comfortable, featuring a charming private garden. The location was convenient, just a 20-minute walk to the city center, and offered discounts for massages. The service was exceptional, with staff providing outstanding food recommendations and being very friendly, although they only spoke Spanish. The dining experience could be improved with clearer options. The facilities were satisfactory, completing a decent value for the price paid.
Rooms
8.0
The rooms were nicely decorated and comfortable, with all the necessary amenities and a lovely private garden.
Service
9.0
The staff was delightful, friendly, and helpful, offering excellent food recommendations and top-notch service despite the language barrier.
Location
8.0
The lush and relaxing surroundings were a pleasant retreat, only a short walk from the city center yet away from the hustle and bustle. Additionally, complimentary towels were provided.
Dining
7.0
The dining options were decent, but clarity could be improved to enhance the overall experience.
Facilities
7.0
The facilities met my needs adequately during my stay.
Leslie
United States of America,
August
2023
8.0/10
My stay at the hotel was fantastic! The rooms were beautifully decorated and comfortable with a lovely little plunge pool, plus I had my own garden. The service was top-notch, especially the housekeeping staff who were so friendly and accommodating. The location was just on the edge of Merida city center, making it a perfect balance of convenience and tranquility. The dining experience, although basic, was still enjoyable with delicious options. Overall, a great value for a relaxing stay.
Rooms
9.0
I loved my room with the little plunge pool; it was so nicely decorated and comfortable.
Service
8.0
The service was excellent, especially the housekeeping staff who went above and beyond to make my stay pleasant.
Location
8.0
The hotel is on the edge of the city center, providing a quiet and lush oasis just a short walk away from the buzzing streets.
Dining
7.0
The dining options were basic but still delicious, offering a nice variety of fruit, yogurt, and toasted bread with jam.
Facilities
8.0
The facilities were well-maintained and offered everything I needed for a comfortable stay.
Ann
United States of America,
May
2023
7.8/10
I had a great stay at the hotel. The rooms were spacious and very comfortable, especially the beds. However, I felt a bit tired and the room didn't have a seating area like some others. The hotel's lovely garden was a nice touch, and the overall space was massive.
Rooms
9.0
The rooms were beautifully decorated and very comfortable. Everything I needed was there, and having my own lovely garden was a bonus.
Service
9.0
The service was top-notch. The staff were very nice and helpful, especially the housekeeping team who did a fantastic job. They even gave me some outstanding food recommendations.
Location
8.0
The location was lovely, even though I didn't use it much. It was lush and relaxing, but I must say the area in front of the bar was dangerously slippery. On the bright side, it was close enough to the center of Merida for a short walk, yet far enough to enjoy some peace away from the city buzz.
Dining
6.0
The dining experience was included in the room price but was very basic with limited options. The quality of the products could be improved, and it would be better if they offered something nicer or nothing at all.
Facilities
7.0
The facilities were good overall. However, there was room for improvement in the dining options to match the quality of the hotel.
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