Hotel Unknown features a restaurant, outdoor swimming pool, and bar in a comfortable setting. This 4-star Mérida hotel offers amenities such as free WiFi and room service. It is approximately 6 miles from Manuel Crescencio Rejón International Airport.
Rooms & Amenities
All 20 rooms at Hotel Unknown are air-conditioned and equipped with a flat-screen TV, a coffee machine, and a private bathroom with free toiletries. Guests will find a wardrobe and a seating area in each unit. Select rooms feature a terrace with garden or pool views.
Dining & Nearby Options
Dining options include an on-site restaurant where guests can enjoy meals throughout the day. Nearby dining options include Bistro Cultural Santiago and Maiz, Canela y Cilantro, located within 0.5 miles of the hotel. A continental breakfast is available daily.
Leisure & Local Points of Interest
Hotel Unknown offers a garden where guests can relax and enjoy the surroundings. Popular points of interest include the Municipal Palace of Merida and La Casa de Montejo, a 16th-century mansion known for its colonial architecture. Local transport options include bus services to Uxmal and Chichen Itza, accessible within a 12-minute walk.
Services & Accessibility
Services at Hotel Unknown include dry cleaning and concierge facilities for guest convenience. Free WiFi is available throughout the property, and the hotel provides wheelchair access. Guests will find a bar on-site for refreshments.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
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Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
8.7
Location
8.0
Service
8.7
Dining
6.7
Guest reviews
7.4/10
based on 5 reviews
8.4
8.4/10 based on 413 reviews
C.
United States of America,
November
2023
7.8/10
My stay at the hotel was overall pleasant. The rooms were not well isolated but beautifully decorated and comfortable, featuring a charming private garden. The location was convenient, just a 20-minute walk to the city center, and offered discounts for massages. The service was exceptional, with staff providing outstanding food recommendations and being very friendly, although they only spoke Spanish. The dining experience could be improved with clearer options. The facilities were satisfactory, completing a decent value for the price paid.
Rooms
8.0
The rooms were nicely decorated and comfortable, with all the necessary amenities and a lovely private garden.
Service
9.0
The staff was delightful, friendly, and helpful, offering excellent food recommendations and top-notch service despite the language barrier.
Location
8.0
The lush and relaxing surroundings were a pleasant retreat, only a short walk from the city center yet away from the hustle and bustle. Additionally, complimentary towels were provided.
Dining
7.0
The dining options were decent, but clarity could be improved to enhance the overall experience.
Facilities
7.0
The facilities met my needs adequately during my stay.
Leslie
United States of America,
August
2023
8.0/10
My stay at the hotel was fantastic! The rooms were beautifully decorated and comfortable with a lovely little plunge pool, plus I had my own garden. The service was top-notch, especially the housekeeping staff who were so friendly and accommodating. The location was just on the edge of Merida city center, making it a perfect balance of convenience and tranquility. The dining experience, although basic, was still enjoyable with delicious options. Overall, a great value for a relaxing stay.
Rooms
9.0
I loved my room with the little plunge pool; it was so nicely decorated and comfortable.
Service
8.0
The service was excellent, especially the housekeeping staff who went above and beyond to make my stay pleasant.
Location
8.0
The hotel is on the edge of the city center, providing a quiet and lush oasis just a short walk away from the buzzing streets.
Dining
7.0
The dining options were basic but still delicious, offering a nice variety of fruit, yogurt, and toasted bread with jam.
Facilities
8.0
The facilities were well-maintained and offered everything I needed for a comfortable stay.
Ann
United States of America,
May
2023
7.8/10
I had a great stay at the hotel. The rooms were spacious and very comfortable, especially the beds. However, I felt a bit tired and the room didn't have a seating area like some others. The hotel's lovely garden was a nice touch, and the overall space was massive.
Rooms
9.0
The rooms were beautifully decorated and very comfortable. Everything I needed was there, and having my own lovely garden was a bonus.
Service
9.0
The service was top-notch. The staff were very nice and helpful, especially the housekeeping team who did a fantastic job. They even gave me some outstanding food recommendations.
Location
8.0
The location was lovely, even though I didn't use it much. It was lush and relaxing, but I must say the area in front of the bar was dangerously slippery. On the bright side, it was close enough to the center of Merida for a short walk, yet far enough to enjoy some peace away from the city buzz.
Dining
6.0
The dining experience was included in the room price but was very basic with limited options. The quality of the products could be improved, and it would be better if they offered something nicer or nothing at all.
Facilities
7.0
The facilities were good overall. However, there was room for improvement in the dining options to match the quality of the hotel.
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